+44 7478 078028 sales@supportedgesolutions.com
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UK-registered company · No. 16913083
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Professional Solutions
Trusted by Industry Leaders

Our Portfolio & Case Highlights

Explore our successful call center campaigns, dispatch operations, and BPO solutions.

24/7 Global Technical Helpdesk Inbound Helpdesk

Global 24/7 Technical Support Desk

Round-the-clock tier-1 and tier-2 phone support resolving end-user inquiries with an 89% first-call resolution rate.

Healthcare & Clinic Answering Service Patient Care

Healthcare & Clinic Answering Desk

Empathetic patient call answering, emergency physician triage routing, and appointment scheduling with zero dropped calls.

National Customer Care Hotline Customer Care

National Customer Care Hotline

High-volume customer support and dispute resolution operations maintaining a consistent 96% CSAT rating across peak seasons.

B2B Enterprise Lead Generation Lead Generation

B2B Enterprise Lead Generation

Targeted outbound cold outreach and prospect qualification generating over 450+ qualified executive sales meetings per quarter.

Telecom Customer Retention & Win-Back Telesales & Win-Back

Telecom Retention & Win-Back Campaign

Proactive churn-reduction calling campaigns achieving a 28% win-back rate for cancelled contracts and renewal upsells.

Financial Advisory Appointment Setting Appointment Setting

Financial Advisory Meeting Scheduling

Dedicated outbound dialing campaign setting pre-qualified consultation calls for wealth managers and mortgage advisors.

Fintech 24/7 Live Chat & Ticketing Live Chat Support

Fintech 24/7 Live Chat & Ticketing

Rapid-response live chat and Zendesk ticketing integration providing average response times under 45 seconds for app users.

Social Media & WhatsApp Escalation Desk Omnichannel Messaging

Social Media & WhatsApp Escalations

Centralized multi-channel monitoring covering WhatsApp Business, Instagram, and web chats for prompt customer issue triage.

VIP Email Management & Inbox Support Email Ticket Desk

VIP Email Ticket Management

Strict SLA email ticket handling resolving over 5,000 inquiries monthly with comprehensive CRM logging and audit tracking.

UK Minicab & Taxi 24/7 Fleet Dispatch Fleet Dispatch

UK Minicab & Taxi 24/7 Fleet Dispatch

24/7 continuous call answering and real-time fleet dispatching utilizing iCabbi, CAB9, and Cordic systems for UK private hire fleets.

Claims Verification & Data Cleansing Back-Office BPO

Claims Verification & Data Cleansing

High-accuracy document verification, claims processing, and customer database scrubbing with a 99.8% compliance score.

Logistics & Courier Order Tracking Order Operations

Logistics & Courier Order Operations

Real-time driver coordination, order tracking, missed delivery escalations, and proof-of-delivery management for courier networks.

OUR REVIEWS AND RATINGS

⭐4.3
Google
⭐4.7
Glassdoor
⭐4.5
Clutch
⭐5.0
GoodFirms